We endeavour to ensure that all products supplied to customers are of the highest standard and arrive in perfect condition. But we are aware that sometimes things can go awry, and we want you to feel 100% secure in ordering with us and completely satisfied with your order.

You have the right to cancel your order at any time within 14 days with no penalty, providing it is not perishable, personalised, or have been specified as non-returnable at the time of ordering.

If, for any reason, you are unhappy with your order upon receipt, we will offer a full refund or exchange, as long as you inform us of your intent to return the products within 14 days of the date of your order being delivered. Products must be returned in good condition and in original packaging. All refunds will be paid within 14 days of receiving the returned products. However, we will only reimburse return delivery costs if an incorrect item was sent or in the case of a damaged or defective product being received. Please note, the original delivery cost for orders shipped outside of the EU cannot be refunded.

Please be aware that some of our speciality items, such as antique and/or discontinued products, may not necessarily be in perfect condition. Any pictures on The Whisky World website are intended for illustrative purposes and may not be an exact representation of the product itself. Similarly, batch numbers, vintages, and bottling dates may be subject to change. In these cases, we will do our best to inform you prior to shipping. 

If you received a damaged or faulty item you have 30 days to reject the item, which begins from the date of ordering. If the item is a perishable product, this is limited to the best before date, if this is earlier. Please contact us with details of the fault or damage, including pictures if possible, and we will work with you to ensure that the matter is dealt with to your satisfaction.